Frequently Asked Questions | THE AOYAMA GRAND HOTEL

FAQ Frequently Asked Questions

For your convenience, please refer to our answers below to our frequently asked questions regarding our restaurants and rooms.

Please contact us if you have more questions.

Nearest stations and access: A 3-minute walk from Exit 3 of Gaienmae Station on the Tokyo Metro Ginza Line, and an 8-minute walk from Exit A3 of Omotesando Station on the Tokyo Metro Chiyoda Line, Hanzomon Line and Ginza Line.
The shuttle bus from the airport does not stop.

Can I make a reservation on the day?: Reservation for the day is accepted depending on the availability.

Can I cancel my reservation?: Please inform us two days in advance.
Cancellation fee will be charged for two days in advance (50%), the previous day (80%), the day (100%), and the non-stay (100%).
In addition, please understand beforehand that cancellation regulations vary depending on accommodation plans.

Is there a wait list?: Yes, we can put you on our wait list. We will contact you only if there is a cancellation.

What time is check-in and check-out?: Check-in is after 3pm and check-out is by 12pm.
Please note that this may vary depending on the plan.

What happens if I am late for my estimated check-in time?: There is no problem. Please contact the front desk if your check-in time is after 22:00 or if there is a significant change in your estimated arrival time.

What is your early check-in and late check-out policies?: This is subject to availability on the day of your stay.; Additional fees apply for 3 hours (30%), 5 hours (50%), and 6 hours or more (100%).; If you wish to guarantee early check-in or late check-out in advance, one night's accommodation fee may be charged.; For more information, please contact the hotel directly.

Is there a parking charge for accommodation guests?: Hotel guests can use the facility for 5,000 yen per night.
Advance reservations are required as it is a fully reserved system. Please contact the hotel directly for availability and reservations.

Is there a humidifier that I can borrow?: Air purifier with humidification function is available in all guest rooms.

Can I connect to the Internet?: Free Wi-Fi connection is available in all guest rooms.

How many people can stay without extra charge, and what is the age limit?: Up to one child (less than 12 years old) can stay for free in each room.

Is there an extra bed?: Extra bed is available for 12,100 JPY each. Please be aware that the bed may not be able to arrange depending on the room type.

Is there a crib that I can borrow?: Crib is available for free (age limit: 2 years old) for a limited number.

Is there a smoking room?: The entire building is non-smoking.
The building's public smoking area is on the second floor.

Is there a wheelchair accessible room?: Yes, we have an accessible room that is of universal design.

Are there connecting rooms?: Yes, there are connecting rooms. Please contact the hotel directly for availability and making a reservation.

Is there a fitness room?: We have a fitness room exclusively for hotel guests.
It is open from 6 in the morning to midnight.
We have wear and shoes for rent; please feel free to ask the front desk.

Can I stay with my pets?: Pets are not allowed to stay, except service dogs.

Can I stay with a service dog?: Yes, you can stay with your service pets. Please be aware that we may check your certificate.

Can I use a credit card?: Yes, you can pay with credit cards such as AMERICAN EXPRESS / DINERS / VISA / MASTER / JCB / NICOS / DC / UC / Union Pay

Can I ask for arrangements such as cakes and flowers?: Yes, we can. When making a reservation, please contact us by phone, or if you are making a reservation online, please fill in the inquiry section and inform us.
Cake: Reservations must be made at least two days before your stay. (9cm/4,000 yen and up); Bouquets: Reservations must be made by 3pm the day before and are available according to price range.

About cancellation policies: There is no cancellation fee in all our restaurants. Please inform us in advance when you cancel your reservation.

About dress code: Beach sandals and tank top for men are not allowed in the restaurants.

Do I have to specify our orders in advance when I make a reservation?: You do not have to specify your orders. However, if the party has more than 10 people, letting us know in advance will help us to provide your dishes smoothly. There is no problem if you decide to choose your menu when you arrive.

Can I request for a specific seat?: Unfortunately we do not guarantee any seating request.

Can I eat breakfast without staying?: Yes, you can. They are available at THE BELCOMO on the 4th floor.

Are the restaurants wheelchair accessible?: Yes, the entire building is of universal design.

Can you cater for specific allergies: Yes, we can. If you have any food that you are allergic to or you do not like, please do not hesitate to tell us.
We will use different ingredients and change the dish so that you can fully enjoy the meal. We would appreciate it if you can inform us in advance.

Is there a parking lot? Is there a discount on parking for restaurant guests?: Located on basement level 1. Up to 3 hours for 3,000 yen.
For every 10,000 yen you spend at the restaurant, you will receive a 1,000 yen discount on parking fees.
If the parking lot is full, we will guide you to a nearby pay parking lot.

Are the restaurants non-smoking?: The entire building is non-smoking.
The building's public smoking area is on the second floor.

Can I ask for arrangements such as cakes and flowers?: Whole cakes: Available by reservation only, at least two days in advance (9cm/starting at 4,000 yen).; Dessert Plate: We offer an assortment of desserts recommended by our pastry chef from the menu (two types/starting from 3,000 yen).; *Cakes and dessert plates will be provided with candles. You can also write your favorite message of up to 20 characters.; Bouquets: Reservations must be made by 3pm two days in advance and are available according to price range.

Are there any coupons that can be used at THE AOYAMA GRAND HOTEL?: Available. Restaurant course tickets are sold at the 4th floor hotel reception.